Joan Torne has been with San José State University since October 2002, having served in positions within Personnel Services, Classification & Compensation and Data & Technical Services of the HRSG.  During these years, she was part of the university staff fee waiver program and recently earned her Master’s Degree in May 2006 through SJSU’s rigorous Sociology program while emphasizing in Organizational Theory.  Joan provides expertise in research methods such as surveys and data analysis to support the efforts in measuring the effectiveness of the HR function.  Through the use of the Balanced Scorecard and effective budgeting, she provides a roadmap to the department’s quality improvement initiatives.  Joan supervises the Data Technical Team to provide tools such as reports for the use of planning, controlling and evaluating efforts in the HRSG and partners with CMS to ensure data integrity in HR PeopleSoft.  She received her undergraduate degree from the University of San Francisco in International Business Management, and has recently obtained a certification in Professional Human Resources (PHR).  Joan will be starting her Doctoral Program in Organization and Leadership at the University of San Francisco this Fall 2007. Joan is very committed in upholding personal and organizational continuous improvement.