Sophie Oberstein founded Full Experience Coaching in 2006. Previously, she had been involved in the growth and development of individuals in organizations for over fourteen years as Employee Development Manager for the City of Redwood City, as a training manager for Citibank, N.A's retail bank in the New York Marketplace, as a training consultant for Right Management Consultants, and as a presentation coach. She has been an instructor in the MBA program at Drexel University in Philadelphia, Pennsylvania and in the undergraduate program at Menlo College in Atherton. Additionally she has served as President of the Greater Philadelphia Chapter of the American Society for Training and Development and is an extensively published author. Her book, Beyond Free Coffee and Donuts: Marketing Training & Development is available from ASTD Press, which will publish her 10 Steps to Successful Coaching in 2009.