"Getting From Disagreement to Trust: Conflict Resolution for Public Sector HR Professionals"

Conflict is a tough reality of any work environment but it can also be an opportunity for improving employees, managers, and the organization. Human resource professionals play the most challenging role of balancing conflicts between employees and management or sometimes even between elected officials and the management team. Come and learn to appreciate how people handle conflict differently and how best to approach them in a conflict situation. Learn how to better handle and negotiate with even the toughest employees and managers. Learn proven techniques for more effectively communicating in stressful situations and for finding creative solutions to complex problems. Help make your next conflict situation become an opportunity for personal and organizational change and improved trust. You'll be prepared to elevate the perception that all sides have about the human resource department's contributions to the overall organization and to make human resources a key strategic resource.

Brian Muir, President of the James Madison Group, has over 16 years of training and organizational development experience in both the private and public sectors. In the private sector he built and managed very productive and profitable international customer service and management teams working for Equis International, a division of Reuters Ltd (RTRSY). Seeing a need in the public sector for more training and services that address local government's unique challenges, he founded The James Madison Group in 2002. His six years of training and consulting public organizations, and his four years of first-hand local government experience on the North Salt Lake City Council, one year as Mayor Pro Tem, uniquely qualify him to develop and provide specialized public sector training and services. Brian has worked closely with all organizational levels, including elected leaders, upper management teams, supervisors, and front-line staff. His goal is to continually develop the company curriculum and services through ongoing research, so that his customers will have innovative solutions to the complex personnel and organizational challenges they face. Brian graduated with high distinction with a Masters of Public Administration and a BA in English Literature from Brigham Young University.